Injury Examiner
Company: USAA
Location: Colorado Springs
Posted on: September 29, 2024
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Job Description:
Why USAA? Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial
security of millions of U.S. military members and their families.
Not all of our employees served in our nation's military, but we
all share in the mission to give back to those who did. We're
working as one to build a great experience and make a real impact
for our members.
We believe in our core values of honesty, integrity, loyalty and
service. They're what guides everything we do - from how we treat
our members to how we treat each other. Come be a part of what
makes us so special
The Opportunity
As a dedicated injury examiner, you will adjust complex bodily
injury claims and UIM claims to include confirming coverage,
determining liability, investigating, evaluating, negotiating,
defending, and settling claims in compliance with state laws and
regulations. You are accountable for delivering a concierge level
of best in class member service through setting appropriate
expectations, proactive communications, advice, and empathy.**This
posting will be used to hire more than one position.
This hybrid role requires an individual to be
in the office 3 days per week .
This position can be based in one of the following locations:
San Antonio, TX, Phoenix, AZ, Tampa, FL, Chesapeake, VA, or
Colorado Springs, CO.
Relocation assistance is
not
available for this position.
What you'll do:
Adjusts complex bodily injury claims with significant demonstrable
injuries (e.g. traumatic brain injury, disfigurement, fatality) and
UIM claims, as well as all auto physical damage associated with
those claims. Identifies, confirms, and makes coverage decisions on
complex claims.
Investigates loss details, determines legal liability, evaluates,
negotiates, and arrives at claim settlement within appropriate
authority guidelines.
Clearly documents thought process, investigation, evaluation,
negotiation, and settlement decisions.
Prioritizes and manages assigned claims workload to keep members
and other involved parties informed, provides timely claims status
updates.
Collaborates and supports team members to resolve issues and
identifies appropriate matters for escalation.
Partners and/or directs vendors and internal business partners to
facilitate timely claims resolution.
Serves as a resource for less experienced team members on complex
claims.Ensures risks associated with business activities are
effectively identified, measured, monitored, and controlled in
accordance with risk and compliance policies and procedures.
What you have:
High School Diploma or General Equivalency Diploma
4+ years of casualty adjusting experience
Expert knowledge and understanding of the auto claims contract as
well as application of case law and state laws and regulations
Acquisition and maintenance of insurance adjuster license within 90
days and designated number of attempts
What sets you apart:
At least 4 years of experience handling UM/UIM injury claims
3+ years of catastrophic injury experience
Injury Experience in various states
College Degree (Bachelor's or higher)
Insurance Designation
The above description reflects the details considered vital to
describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
What we offer:
Compensation:
USAA has an effective process for assessing market data and
establishing ranges to ensure we remain competitive. You are paid
within the salary range based on your experience and market data of
the position. The actual salary for this role may vary by
location.
The salary range for this position is:
$ 81,770
- $156,290 .Employees may be eligible for pay incentives based on
overall corporate and individual performance and at the discretion
of the USAA Board of Directors.
Benefits:
At USAA our employees enjoy best-in-class benefits to support their
physical, financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension,
life insurance, parental benefits, adoption assistance, paid time
off program with paid holidays plus 16 paid volunteer hours, and
various wellness programs. Additionally, our career path planning
and continuing education assists employees with their professional
goals.
For more details on our outstanding benefits, please visit our
benefits page on
Applications for this position are accepted on an ongoing basis,
this posting will remain open until the position is filled. Thus,
interested candidates are encouraged to apply the same day they
view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
Keywords: USAA, Arvada , Injury Examiner, Other , Colorado Springs, Colorado
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here to apply!
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