Customer Experience Guide

Company: DriveTime
Location: Colorado Springs
Posted on: November 2, 2024

Job Description:

DriveTime Family of Brands: Putting Customers First

DriveTime's largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.


Sales and Customer Experience Role

Responsible for being fully involved in sales and customer experience activities, both virtual and in-store. Performs various detailed tasks throughout the dealership such as preparing titles, loan documents and taking down payments. Takes customers on test drives, demonstrating vehicle features.

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• Is fully involved in sales and customer experience activities, both virtual and in-store.
  
• Partner with Managers and other Customer Experience Guides to delegate tasks and responsibilities, meeting customer and company needs.
  
• Understands and executes all administrative responsibilities including but not limited to deal documentation, underwriting, cash handling, inventory management, and meeting company provided expectations.
  
• Understands and executes company directives, initiatives, and expectations.
  
• Making phone calls, scheduling appointments, answering questions and educating potential customers about their options.
  
• Collaborating with team members to reach sales targets.
  
• Opening/closing the dealership when needed.
  
  Knowledge, Skills and Abilities
  
  
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  • Professional and persuasive communication skills; must have the ability to ask for the sale and handle customer requests.
    
  • Flexible schedule including early mornings, evenings and Saturdays.
    
  • Understanding the characteristics, features, and capabilities of all vehicles, and providing customers with detailed information.
    
  • Execute the highest attention to detail when assisting with the sale processes.
    
  • Must be able to retain training instruction, implement feedback received, and adapt to any and all changes in processes: Phase 1: Customer Engagement and Experience, Phase 2: Inventory Management and Dealership Workflow/Operations, Phase 3: Titles, Loans and Vehicle Processes.
    
  • Must practice strict discretion when dealing with sensitive information and account information.
    
  • Must be comfortable operating and parking vehicles on and off the lot.
    
  • Must be able to work autonomously and take ownership on assigned tasks.
    
  • Must assure the highest level of customer experience and satisfaction.
    
    Requirements
    
    
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    • Associates or bachelors preferred OR equivalent experience.
      
    • 3+ years of related work experience such as customer service, sales, or retail industry.
      
    • Valid driver's license and acceptable driving record for the previous 3 years.
      
    • Must be at least 18 years of age.
      
    • Ability to pass a drug test and a background check.
      
      Perks and Benefits
      
      
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      • Medical, dental, and vision insurance premiums covered.
        
      • 401(K), Company paid life insurance policy, short and long-term disability coverage.
        
      • Growth Opportunities.
        
      • Tuition Reimbursement.
        
      • Wellness Program.
        
      • Consistent Work Schedule.
        
      • Teamwork, Makes the Dream Work.
        
      • World Class Training and Development.
        
      • Paid Time Off & Paid Holidays.
        
        DriveTime Family of Brands: A Great Place to Work
        
        DriveTime Family of Brands is Great Place to Work Certified. 90% of our rockstar employees say they feel right at home here. We are a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

Keywords: DriveTime, Arvada , Customer Experience Guide, Other , Colorado Springs, Colorado