Senior Customer Support Specialist
Company: VirtualVocations
Location: Arvada
Posted on: March 6, 2025
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Job Description:
A company is looking for a Senior Customer Support Specialist
with technical experience to provide exceptional support to
software clients.
Key Responsibilities
Respond to and resolve customer queries through various channels,
enhancing customer satisfaction
Drive the Product Feedback program to advocate for software sellers
and improve services
Contribute to team development by updating Knowledge Bases and
identifying support workflow inefficiencies
Required Qualifications
2+ years of experience in online customer support, preferably in a
SaaS environment
Basic knowledge of HTML, CSS, and JavaScript, with experience using
browser developer tools
Experience using and testing APIs and providing support on
API-related queries
Ability to make basic SQL queries
Experience working remotely and effectively communicating across
different time zones
Keywords: VirtualVocations, Arvada , Senior Customer Support Specialist, Other , Arvada, Colorado
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